Thank you for using TKT products, in order to provide you with more satisfactory service, after the purchase, please read this regulation and properly save your product warranty card.
1. Where the normal use of the product itself due to quality problems caused by the failure, in the warranty period, TKT will be responsible for giving free warranty.
2. From the date of purchase, the date on the invoice and warranty card will be the starting date for the warranty service. If you cannot provide a valid invoice and warranty card, TKT will calculate the warranty period according to the original shipment date of the product you purchased. The original shipment date is determined by the serial number (S/N) of the product.
3. Users should be responsible for the security of their own data. Users are responsible for the safety of their own data. Users are required to back up videos, photos and other information before repair, and TKT will not be responsible for any damage or loss of data.
4. The spare parts replaced by the repair belong to TKT.
5. Free gifts are not included in the free repair scope.
How to send repair: Please call the official after-sales service center free customer service phone, inform your product failure phenomenon, machine serial number, the time of purchase, your name and contact information. If it is judged to be a fault within the warranty, the customer service staff will be based on the location of the user, suggesting that the user is close to the repair.
TKT company promises to meet the following conditions, from the date of sale of the product (based on the date of signing the courier published online) within 7 natural days from the date of the product can be returned to the request, 15 natural days can be exchanged for the request, please contact the customer directly before the purchase of the channel to consult the return of goods.
When one of the following conditions is met, an exchange can be requested:
1.1, If the product suffers major damage in transit, within 15 natural days after receiving the product.
1.2, If the product does not match the original description of the product in one or more significant aspects.
1.3, If the product is found to have obvious manufacturing defects, or if the product is found to have quality problems during use, and is still unusable under the guidance of TKT technicians.
When one of the following conditions is met, you can request a return:
2.1, the customer receives the goods within 7 natural days, without using the goods found to have obvious manufacturing defects.
2.2. The goods still have quality problems not caused by man after one exchange.
2.3, Due to human causes beyond our commitment to the arrival time of 5 working days after the goods are still not received.
We have the right to reject the customer's return and exchange request in the following cases:
3.1, The goods are damaged due to transportation, and we do not ask the delivery personnel to return or exchange the goods on the spot at the time of receipt.
3.2. Requests for exchange of goods made after a period of more than 15 natural days for the exchange of products.
3.3. Requests for return of products made after the product return period of more than 7 natural days.
3.4. Inability to provide legal proof of purchase or documents when returning or exchanging goods, or forgery or alteration of documents.
3.5. The goods are tested by the technical support department of TKT, and there is no quality problem per se.
3.6, the occurrence of non-product quality problems caused by the collision, burnt, as well as man-made private modification, into the foreign body (water, oil, sand, etc.), incorrect installation, not in accordance with the instructions of the guidelines for the use and operation of the product quality problems caused by.
3.7 Tearing, altering labels, product serial numbers, anti-counterfeiting markings.
3.8. Products damaged by unavoidable factors, such as fire, flood, lightning, traffic accidents and other force majeure.
1、The following cases can enjoy free maintenance service:
1.1, since the purchase of the product in the stipulated product warranty period of normal use, the occurrence of non-man-made performance failure of the product.
1.2, no unauthorized disassembly, no non-official manual guidelines for modification or retrofitting, other non-anthropogenic failure.
1.3 The product serial number, factory label and other markings are not torn or altered.
1.4 Provide valid purchase certificates, documents and warranty vouchers.
The following situations are not covered by the warranty
2.1. Products that have exceeded the warranty period.
2.2 Products purchased through unofficial authorized channels.
2.3 Failure caused by man-made, non-product quality problems.
2.4 Failure to operate and install the product in accordance with the provisions of the user manual.
2.5 Failure caused by unauthorized dismantling and modification.
2.6. Failures caused by natural wear and tear of parts and natural disasters.
2.7 Failure due to reliability and compatibility problems when using third party parts.
2.8. Failure or damage caused by incorrect installation, operation, or use in an environment other than that specified for the product (e.g., high or low temperature, excessive humidity, high altitude, unstable current or voltage, etc.).
2.9. Malfunctions resulting from the use of the product for illegal activities.
2.10. Failure when flying in a place of public safety, above a crowd or in a dangerous area.
2.11. Cleaning or normal maintenance of the product.
2.12, Damage caused by accident, abuse (including exceeding the workload), or misuse.
2.13. Damage caused by improper storage.
2.14. Damage caused by the use of self-programmed or non-publicly released software that prevents the product from being used properly.
2.15. Damage caused by repairs carried out by unofficial authorized repair agencies.
